The degree of completion that the employee has rated for the service provider is acceptable with a predominantly 4-and 5-percent ratio of 60% and 33%. This criterion received positive feedback from Ben Hai staff. In addition, there are still a number of employees who evaluate the service at 3 points, which means that they feel normal about the level of completion criteria. The staff said that sometimes the supplier could not provide the shipping schedule as the customer expects or deliver the goods immediately after the shipment of the port. Should the average point for this criterion be about 4.
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